A Home In Nature's Lap

Resort Policies

Reservation and Cancellation Policy for Sandal Casa Resort

Check-In and Check-Out Times

Booking Policy

Cancellation Policy

A. General Terms and Conditions

Smoking Policy

Smoking is strictly prohibited inside rooms, cottages, and public dining areas. Smoking is allowed only in designated areas.

Safety Precautions

Guests must observe all safety precautions and heed warning signs issued by the management within the resort premises.

Food and Drink Policy

Bringing outside food and drinks into the resort requires prior arrangements and may incur corkage fees. Similarly, food and beverages prepared by the resort can only be taken out with prior notice to the management. The resort is not liable for any injury, damages, or loss incurred by consuming such items without prior arrangement.

Use of Resort Equipment and Facilities 

Guests are responsible for using resort equipment and facilities with care. Any damage caused by guests’ fault or negligence will be charged to their account.

Parking

Parking is available for guests. Drivers must surrender their driver’s license or a government ID upon entry. The resort assumes no liability for any loss or damage to vehicles parked on the premises or valuables left inside them.

Cleanliness

Guests are expected to keep the surroundings clean and dispose of rubbish in designated bins.

Pets

Pets are strictly prohibited within the resort premises.

Public Motor Vehicles

The resort is not affiliated with tricycles and other public motor vehicles transporting guests to and from the resort. It is not liable for any loss, damage, or injury caused by its use.

Guest Conduct

Guests are expected to behave in a manner that does not disrupt the peace of the resort or other guests. The management reserves the right to ask misbehaving guests to leave the premises.

Medical Emergencies

In medical emergencies, guests may request assistance to be taken to a hospital with the resort nurse. Any related costs are the guest’s responsibility.

Walk-In Guests

Walk-in guests without reservations arriving after 5:00 PM will not be accommodated.

B. Booking Arrangement and Rates

Reservation Methods

Reservations can be made via the website, telephone, or email.

Online Reservations

A credit card must guarantee online reservations.

Deposit

A deposit of 25% of the total booking amount is required to confirm a reservation. The balance is payable upon check-in.

Rate Adjustments

All room and day tour rates are subject to change without prior notice.

C. Guest Registration, Check-In, and Check-Out

Registration

Guests must register at the front desk upon arrival and present valid identification.

Check-In and Check-Out

Standard check-in time is 2:00 PM, and standard check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.

Gate Closing

The resort gates close at 8:00 PM. Overnight guests must check in before this time.

Personal Belongings

The resort reserves the right to remove and transfer guests’ belongings who fail to check out on time, and additional charges may apply.

Room Keys

Room keys must be deposited at reception when guests leave the resort and check out. Lost keys will be charged to the guest’s account.

D. Security

Gate Closing

The resort gate closes at 8:00 PM for security.

Prohibited Items

Fireworks, firearms, and other deadly weapons are strictly prohibited.

E. Resort Liability

1. Guest Responsibility

Guests are responsible for observing resort policies and safety rules. The resort is not liable for any loss, damage, injury, accident, or death due to guests’ negligence or willful acts.

2. Valuables

Guests are responsible for their valuables.  The resort is not liable for lost or damaged belongings.

F. Confidentiality

Privacy

Guest information is private and confidential and will not be disclosed to third parties except as required by law.

G. Amendments

1. Policy Changes

The resort reserves the right to amend policies at any time.